Production / Shipping / Delivery
FOR ALL JACKET & TROUSERS ORDERS
Please note all jackets including specified sizes and Made to Measure currently require up to 4 - 6 weeks production time (due to supply chains affected by the global pandemic) unless otherwise confirmed at purchase. It is likely your jacket will be ready for collection or dispatched sooner and we undertake every measure possible to ensure expediency. We thank you for your understanding during these extraordinary times.
WHERE WE DELIVER
We deliver to any residential or commercial street address within the USA and internationally.
HOW WE DELIVER
All deliveries within USA are distributed by Fedex.
All international deliveries are distributed by DHL Global Express or Fedex.
HOW LONG IS THE EXPECTED DELIVERY PERIOD
- Tri-state area: 2-3 business days
- All other states and territories: 3-6 business days
- International: 5-10 business days
Please note: All stated delivery estimates are subject to stock availability and delivery location, and are to be considered as guides. On rare occasion, circumstances beyond our shipping providers' control may cause an unforeseen delay with your delivery for which we sincerely apologise.
SPECIAL / CUSTOM ORDERS
If you are placing a custom order, we will be in touch via email to confirm sizing and custom requests. Custom orders may take longer to deliver due to their special nature. In the instance of a delay, you will be notified via email, and the items may be sent separately from the rest of your order.
DELIVERY ARRANGEMENTS AND TRACKING YOUR ORDER
You will receive an email upon dispatch of your order with your parcel tracking number and information on how to track your purchase.
If you would like to receive the tracking number via SMS as well, please ensure you provide us with your mobile phone number upon checkout.
SHIPPING FEES AND CHARGES
We offer free shipping on all orders over the value of USD $500 - both within the USA and internationally.
For orders below the value of USD $500, the following shipping charges will apply:
- Within USA: $30.00
- Rest of World: $80.00
LOST, STOLEN OR DAMAGED GOODS
Goods which are lost, stolen or damaged in transit are your responsibility. Joe Bananas is not responsible for the goods once they are received by the courier or shipping service.
If goods are lost or stolen in transit, or do not arrive on time, please contact us at firstname.lastname@example.org within seven working days of the package's expected time of arrival so that we may help you to investigate.
If goods are damaged upon arrival, please contact us at email@example.com within seven days of receipt of your order, otherwise we may accept no liability for the goods.
FAQs AND ADDITIONAL INFORMATION
We reserve the right to amend pricing at any time. We reserve the right to restrict or alter these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances such as snow storms or floods. All estimated delivery times as quoted are subject to stock availability and delivery location.
Are there any places where delivery might take longer?
For rural locations, please allow an additional 3-4 business days to the usual delivery period.
What if I'm not in when you deliver?
Depending upon the delivery option you have selected, some deliveries require you (or a representative) to be present to accept and sign for the delivery. In this instance, please ensure your nominated delivery address is likely to have someone available to accept the delivery.
If no one is present at the delivery address to accept the order, the courier will leave a card with details to arrange pick-up or redelivery. If you have elected to have your goods sent by express courier and no one is available to accept the delivery then additional charges may apply.
Remember that you can specify a different delivery address at the time of ordering and have your order delivered to your workplace or a friend's place, etc.